Call Center Representative

A Paso Robles business is seeking a detail-oriented and self-motivated Call Center Clerk to join their team on a temporary full-time basis. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks throughout the day.

Key Responsibilities:

• Enter and update customer and order data across multiple systems
• Retrieve and analyze data as needed
• Research and correct order errors; process credits as applicable
• Provide accurate product knowledge and support
• Troubleshoot and resolve customer concerns using de-escalation techniques
• Document all customer interactions in a CRM system
• Assist with compiling and preparing reports for team meetings

Requirements:

• Minimum 1 year of customer service experience
• Prior experience using CRM or ERP systems
• Strong data entry skills; proficient in Microsoft Office
• Ability to type a minimum of 45 words per minute
• Strong attention to detail and ability to work independently
• Effective multitasking and time management skills
• Ability to work under pressure in a deadline-driven environment
• Bilingual (English/Spanish) is a strong plus

Pay: $21-25/hr DOE